Shipping policy

Shipping

Orders are prepared and shipped within 48 business hours. We deliver to mainland France, Belgium and the whole European Union, to a Mondial Relay 24/7 locker or pickup point, or to your home.

France

  • Mondial Relay 24/7 locker or pickup point : 4,15 € (3 to 5 business days after shipping). You choose your pickup point at checkout.
  • Colissimo home delivery, no signature : 12,90 € (48 h after shipping).

Belgium

  • Mondial Relay 24/7 locker or pickup point : 4,15 € (3 to 5 business days after shipping). After your order, I'll contact you to choose your pickup point.
  • Chronopost home delivery : 13,90 € (2 to 3 business days after shipping).

European Union

  • Chronopost home delivery : €15.90 for orders up to €149.99, €17.90 from €150 (3 to 5 business days after shipping).

Tracking

An email with your tracking number is sent as soon as your order ships.

Damaged or lost parcel

If your parcel arrives damaged, film or photograph it when opening and email us within 48 h at contact@bystorymum.com. If it is lost, we open an investigation and send the piece again or refund you.